At Tartan Auto Body Ltd., we always value our customer’s needs and safety. Hence, for your convenience, we have compiled a list of frequently asked questions so that you can be better informed while assessing the problems with your vehicle. Feel free to call us if you don’t find the answers to your queries here, or if you have further questions about our services. We offer free estimates and work with your insurance company to get your claims.
Frequently Asked Questions by our Customers
Question: If I’ve had an accident, what should I do now?
Answer: You will need to contact your insurance company to report the accident. They will issue you a claim number. Once you have your claim number, you can call us to schedule an estimate appointment or stop by our office and we will process your claim.
Question: I have private insurance and ICBC insurance. Who do I report my accident to?
Answer: If you have private insurance as well as ICBC coverage, we recommend that you contact both your private insurance provider and ICBC.
Question: What if I am injured?
Answer: When reporting your accident you will want to relay any information regarding injury to ICBC. Any accident involving personal injury may require ICBC to view your vehicle.
Question: What is involved in Hit and Run Claims?
Answer: "Hit and run" means the person left the scene of the accident without leaving you their contact or insurance information. In these cases ICBC may require an appointment to view your vehicle’s damage.
Question: Will I have an appointment with ICBC for them to see the damage to the vehicle?
Answer: ICBC will determine the need to see your vehicle when you report the accident. Generally they will just give you a direct express claim number and we will do the estimate for you.
Question: Do I need an appointment for an estimate?
Answer: For your convenience, we recommend booking an appointment, but they are not necessary. All estimates are free of charge and take approximately 15 minutes.
Question: The person that hit my car wants to just pay for the damage without involving the insurance companies.
Answer: As much as possible, we recommend going through your insurance policy. There are protections for both yourself and the other party within your policies. If you do report the accident to your insurance company, the insurance company will offer the liable party the opportunity to pay for damages without processing a claim against their insurance. If you still wish to handle it privately, we will be happy to help. Be sure the person understands the estimate we provide is just an estimate. Prices are subject to change once the repairs are completed. For example: hidden damage, parts pricing, and more.
Question: Will I have a courtesy car?
Answer: If you have "Loss of Use" coverage through your insurance policy, we will arrange a rental car to pick you up at our location. If you do not have "Loss of Use" coverage through your insurance policy, we will then provide you with one of our courtesy cars to use at no charge. Please be aware that we will require valid driver’s license for the claimant and a valid credit card.